The secretariat is in charge of supporting the Commission's operations. The secretary-general is responsible for its overall operations. The Commission's secretariat is made up of three headquarters to support the Commission's operations.
Among the secretariat's main operations are counseling the aggrieved party, advising on methods of redemption, researching and publishing for the press arbitration system, promoting and educating on the Commission and the press arbitration system, and sponsoring in-house seminars and public forums.
The case manager participates in mediation and arbitration proceedings to assist the arbitral tribunal and to ensure its smooth operations.